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最后修订时间 2025-07-01     阅读 1015

1、Deals有关

被低价跟卖导致的秒杀问题:

listings-report-nasd@amazon.com

秒杀团队:seller-support-deals@amazon.com

uk-marketplace-deals@amazon.co.uk

 

2、举报恶意攻击或者敲诈

investigate@amazon.com

邮件标题请按照格式:“feedback abuse report+卖家店铺名”提交。

 

3、举报恶意评论

community-help@amazon.com

 

4、投诉假货

US:seller-evaluation@amazon.com

US:listings-report-nasd@amazon.com

UK:listings-report-nasd@amazon.co.uk

UK:seller-evaluation@amazon.co.uk

 

5、举报假冒亚马逊邮件

community-help@amazon.com

 

6、专利侵权

copyright@amazon.com US:notice@amazon.com

US:notice-dispute@amazon.com UK:notice@amazon.co.uk

UK: notice-dispute@amazon.co.uk FR:notification@amazon.fr

DE:benachrichtigung@amazon.de

IT:notifica@amazon.it ES:aviso@amazon.es IN: notice@amazon.in

MX:notice@amazon.com.mx

 

7、KYC审核相关

community-help@amazon.com

 

8、专利侵权

US:seller-verification-enquiry@amazon.com

US中文:cn-seller-verification-enquiry@amazon.com

UK:seller-verification-enquiry@amazon.co.uk

UK中文:cn-seller-verification-enquiry@amazon.co.uk

 

9、欧洲税务问题

uk-vat-support@amazon.com

merch.service05@amazon.co.ukvat-number-appeals@amazon.com


10、儿童产品安全问题

child-safety@amazon.com


11、沟通锁仓服务

aglc-cross-border-sales@amazon.com

 

12、店铺费用索赔

US: seller-guarantee@amazon.com

US: payments-guarantee@amazon.com

UK: payments-guarantee@amazon.co.uk DE:payments-garantie@amazon.de

FR:garantie-amzpayments@amazon.fr

IT: garanzia-pagamenti@amazon.it ES: garantia-pagos@amazon.es

JP: payments-guarantee@amazon.co.jp


13、账号冻结1关闭局FBA库有处理

US: remove-my-inventory@amazon.com UK:remove-inventory@amazon.co.uk

 

14、店铺被关闭局贷款处理

US:payments-funds@amazon.com

US:payments-investigate@amazon.com

US:merchant-reserve-inquiry@amazon.com

CA:payments-investigate@amazon.ca

UK: payments-funds@amazon.co.uk

UK:payments-investigate@amazon.co.uk

DE:payments-nachforschungen@amazon.de

FR:investigation-amzpayments@amazon.fr

IT:payments-investigate@amazon.it

ES:investigacion-pagos@amazon.es

IN:payments-investigate@amazon.in MX:payments-funds@amazon.com.mx

 

15、账号绩效团队

US: seller-performance@amazon.com CA: seller-performance@amazon.ca

UK:seller-performance@amazon.co.uk

DE:verkaeufer-performance@amazon.de

FR:performance-vendeur@amazon.fr

IT:performance-venditore@amazon.it

ES:performance-vendedor@amazon.es JP: alliance@amazon.co.jp

JP: reports-fup@amazon.co.jp


16、与账号表现和政策有关的申话

US:pq-review@amazon.com

US:seller-performance-policy@amazon.com

UK:pq-review@amazon.co.uk

UK: seller-performance-policy@amazon.co.uk

DE:verkaeufer-performance-richtlinie@amazon.de

FR:politique-performance-vendeur@amazon.fr

IT:performance-venditore-politiche-di-condotta@amazon.it ES:politicas-performance-vendedor@amazon.es IN:seller-performance-policy@amazon.in

MX:politicas-performance-vendedor@amazon.com.mx

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